Blue Whale Financials (Your Financial Hardship Consultant)

Contract services performed by Blue Whale Financials are deemed NON-refundable if the contractor is unable to provide a repayment plan on a modified mortgage loan to the lender.

Contract services performed by Blue Whale Financials are deemed NON-refundable if a client of Blue Whale Financials is no longer able to stay in the property for any reason outside the influence of Blue Whale Financials not pertaining to a successful mortgage loan modification.

Blue Whale Financials deems any interest rate reduction, any balance reduction, any loan settlement, and/or any solution resulting in a decrease of payment a successful result.

If we cannot establish contact with the lender, we will offer a full refund of all fees paid.

If we cannot obtain an offer from a lender or provide a financial solution to the Client, we will issue a refund of all fees paid minus $500 for processing services rendered.

If a successful result as deemed by Blue Whale Financials is attained no refund shall be awarded for any reason. All clients must maintain a working relationship with Blue Whale Financials by returning phone calls and/or emails in a timely manner.

A refund totaling 100% of the fee listed in the client fee agreement shall be returned to the client if a successful result cannot be provided after 180 days upon receipt of FULL payment.

To obtain a refund, you must notify Blue Whale Financials within 30 days of the modification completion date.

We will not be liable for any unfunded claims or refunds that are the result of an incorrect mailing address provided by you to Blue Whale Financials and/or non-receipt of the “Refund Claim email” within 10 days of announcement by you.